Content & Quality Assurance Specialist

About the Role

The Content & Quality Assurance Specialist is the organizational authority on training quality, content integrity, and compliance. This role owns the end-to-end Quality Assurance strategy for both computer-based and instructor-led training, ensuring every learning product meets instructional best practices, accessibility requirements, and regulatory standards before release.

Operating with a high level of autonomy, you’ll make judgment calls that directly influence product launches, compliance posture, and learner outcomes. You’ll partner closely with instructional designers, developers, LMS administrators, and leadership to elevate quality, reduce risk, and continuously improve how training is delivered.

If you thrive in a role where your expertise carries real weight — and where quality is not a checklist but a strategy — this role is for you.

What You’ll Do

Own the Quality Strategy

• Design, implement, and continuously improve the enterprise-wide Quality Assurance framework for training content
• Establish QA policies, standards, methodologies, acceptance criteria, and release thresholds
• Serve as the final authority on content quality, accuracy, and readiness for release

Ensure Content Governance & Compliance

• Lead content validation to ensure alignment with instructional, legal, accessibility, and organizational standards
• Interpret and apply compliance frameworks such as WCAG 2.1, Section 508, SCORM, and xAPI
• Identify risks, gaps, and deficiencies and advise leadership on corrective actions

Lead Cross-Functionally

• Act as the QA lead on project teams, providing expert guidance to designers, developers, and LMS stakeholders
• Recommend workflow improvements, design changes, and system enhancements based on QA insights
• Represent QA in leadership discussions and project planning, shaping training strategy and priorities

Drive Testing, Analysis & Continuous Improvement

• Design and oversee comprehensive test plans, validation protocols, and audit tools
• Conduct root-cause analysis on defects and recurring issues to improve quality at scale
• Own QA metrics and reporting; analyze trends and present insights and recommendations to senior leadership

Build Standards & Share Knowledge

• Create and maintain QA documentation, including standards manuals, testing checklists, and release protocols
• Develop training materials, lead workshops, and coach teams on QA best practices

What You Bring

Required Qualifications

• Bachelor’s degree in Instructional Design, Quality Assurance, Educational Technology, or a related field (or equivalent experience)
• 2+ years of experience in content QA, instructional quality oversight, eLearning development, or a related analytical role
• Strong working knowledge of SCORM, xAPI, accessibility standards, and digital learning platforms
• Proven ability to evaluate complex information and make independent, high-impact decisions
• Excellent written and verbal communication skills with the ability to influence cross-functional partners
• Ability to work independently, manage competing priorities, and exercise sound judgment