We are looking for an Operations Coordinator to ensure a smooth, streamlined, and seamless day-to-day operation. This role offers a perfect blend of administrative, technical, and coordination responsibilities.

Pay Rate: $29 - $32 / hour

Essential Duties and Responsibilities

Administrative Support:

• Organize and manage daily administrative tasks to ensure operational efficiency.
• Maintain accurate records and compliance documentation, including employee CME, license, and certification tracking.
• Distribute operational reports, including financial projections and invoice tracking.

Technical Assistance:

• Provide technical support for CAREonsite systems, applications, platforms, and operational tools.
• Troubleshoot and resolve operational issues promptly.
• Contribute to the implementation of new technologies to enhance efficiency.

Process Improvement:

• Identify opportunities for process optimization and efficiency gains.
• Collaborate with Ops teams to implement process improvements.
• Document and update standard operating procedures (SOPs).

Communication and Coordination:

• Facilitate communication between different departments and teams.
• Ensure effective collaboration and information flow within the Ops department.
• Act as a liaison between operational teams and other support functions.

Problem Solving:

• Analyze and address operational challenges promptly and effectively.
• Collaborate with stakeholders to find innovative solutions.
• Implement corrective actions to prevent the recurrence of issues.

Quality Assurance:

• Monitor and assess the quality of operational processes.
• Implement quality control measures to ensure consistency and compliance.
• Conduct periodic audits to identify areas for improvement.

Training and Documentation:

• Provide training and support to employees on operational procedures.
• Create and update training materials and documentation.
• Assist in the recruitment and onboarding process for new employees.

Helpdesk for 24/7 Operations:

• Utilize CSIP to connect employees by providing coverage with client contact information and site directives.
• Provide direction for callers based on inquiries, ensuring seamless operations.
• Create call summaries for COMs with any follow-up action items.

REQUIRED QUALIFICATIONS

• 1+ year(s) experience with CAREonsite onsite or virtual operations or similar external experience.
• Proven experience in operations support, administrative support, or a similar role.
• Familiarity with EMR systems.
• Excellent time management and organizational skills.
• Technical proficiency in relevant tools and systems (Word, PowerPoint, Excel).
• Attention to detail and commitment to quality.
• Strong analytic, quantitative, and problem-solving skills.
• Excellent verbal and written communication skills; interpersonal skills are a must.

Education:

• Bachelor's degree (preferred) or equivalent experience in operational/administrative support.

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